Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions for all matters related to the processing of warranty claims and handling of all warranty paper flows, including technical queries as applicable.

• Takes initiative on requests and inquiries of administrative or technical nature
• Coordinates work flows
•  Monitoring of systems and procedures used and recommends useful improvements
• Minimization of any costs to the company
• Keeps projects and tasks on schedule
• Researches, drafts or summarizes reports as per managerial direction
• Sets up "exception reporting" systems to handle routines without supervision
• Prepares invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Provides a variety of managerial support tasks that may be confidential and sensitive.
• Researches, compiles, and prepares confidential and sensitive documents, and briefs the manager regarding the content.
• Reads and screens incoming correspondence and reports; makes preliminary assessment of the importance of materials and organizes documents; handles some matters personally and forwards appropriate materials to the manager and staff.
• As liaison between the manager and peers or others, transmits directives, instructions and assignments and follows up on status of assignments.
• Reviews, proofreads and edits documents prepared for the manager’s signature.
• Performs any other related duties as assigned by immediate supervisor.

• Ability to prioritise and meet deadlines.
• Self discipline.
• High level inter-personal skills and the ability to interact with senior members of management.
• High level of computer literacy
• Fluent in spoken and written English.

• Diploma or equivalent in a relevant discipline.
• 4 to 5 years experience in a similar role.
• Computer literate with good working knowledge of Microsoft Office